Your Privacy Matters to Us
The pk9k Privacy Policy explains exactly what personal data we collect, how we use and store it, who we share it with, and what rights you have as a player. We handle your information with the same care and transparency we bring to every aspect of the pk9k platform.
SSL-Encrypted Data Transfers
Every data exchange between your browser and pk9k is protected by industry-standard SSL/TLS encryption. Your login credentials, payment details, and personal information travel over a fully encrypted connection at all times.
Minimal Data Collection
pk9k collects only the personal data that is strictly necessary to operate your account, process your transactions, and comply with applicable regulations. We do not sell your personal data to third-party marketing firms under any circumstances.
No Third-Party Ad Profiling
Your pk9k activity is not shared with advertising networks for behavioural profiling. We use analytics solely to improve platform performance and your gaming experience — not to build an advertising profile about you.
Secure Data Storage
Player data is stored on secure servers with restricted access. Only authorised pk9k personnel with a legitimate operational need can access personal account data. Access logs are reviewed regularly as part of our security programme.
Your Rights, Your Control
You have the right to access, correct, export, or request deletion of your personal data at any time by contacting pk9k support. Requests are processed within 30 days in line with our data subject rights procedure.
Transparent Cookie Use
pk9k uses cookies exclusively for session management, security, and platform analytics. We do not place persistent third-party advertising cookies. You can review and manage cookie preferences through your browser settings at any time.
Please read this Privacy Policy carefully. By registering an account or continuing to use the pk9k platform, you confirm that you have read and understood how your personal data is collected, used, and protected. If you have any questions, contact our team at — available 24/7 on Bangladesh Standard Time (UTC+6).
Data We Collect
When you interact with the pk9k platform — whether registering an account, making a deposit, placing a bet, or contacting support — we may collect the following categories of personal data:
1.1 Registration & Identity Data
When you create a pk9k account, we collect your full legal name, date of birth, residential address, email address, and phone number. This information is required to create your account, verify your identity, and communicate with you about your account activity.
1.2 Financial & Transaction Data
To process deposits and withdrawals, we collect data associated with your chosen payment method. For bKash, Nagad, Rocket, and Upay transactions, this includes your registered mobile wallet number and the transaction reference issued by the payment provider. For Visa and Mastercard payments, we collect the card number (stored only in masked form after processing), cardholder name, expiry date, and billing address. pk9k does not store full card numbers on its own servers — payment card data is handled by certified payment processors under PCI-DSS standards.
1.3 Identity Verification (KYC) Documents
As part of our Know Your Customer (KYC) process, we may request copies of government-issued identification documents such as your National Identity Card (NID), passport, or driving licence. We may also request a utility bill, bank statement, or similar document as proof of address. These documents are collected solely for identity verification and regulatory compliance purposes.
1.4 Device & Technical Data
When you access pk9k, we automatically collect certain technical information including your IP address, browser type and version, operating system, device identifier, screen resolution, time zone, and the referring URL that brought you to our site. This data helps us secure your account, detect suspicious activity, and improve platform performance.
1.5 Gameplay & Betting Activity
We maintain a record of all bets placed, games played, casino sessions, crash game rounds, and associated stakes and outcomes on your pk9k account. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance.
1.6 Communications Data
If you contact pk9k via live chat, email, or any other channel, we retain the content of that communication along with the date, time, and channel used. This is necessary to manage your support request and to maintain a record of our interactions for quality assurance purposes.
| Data Category | Examples | Legal Basis |
|---|---|---|
| Identity Data | Full name, date of birth, NID, address | Contract performance; legal obligation |
| Financial Data | bKash number, masked card, transaction refs | Contract performance; fraud prevention |
| KYC Documents | Passport scan, utility bill | Legal obligation (AML/KYC compliance) |
| Technical Data | IP address, device ID, browser type | Legitimate interests (security) |
| Gameplay Data | Bet history, game sessions, outcomes | Contract performance; responsible gaming |
| Communications Data | Support chat transcripts, emails | Legitimate interests (service quality) |
How We Use Your Data
pk9k processes your personal data only for the purposes for which it was collected. We do not use your data for any purpose that is incompatible with the reasons set out below.
Account Management
Your registration and identity data is used to create and maintain your pk9k account, authenticate your login sessions, and communicate important account-related updates — such as deposit confirmations, withdrawal approvals, and security alerts — to your registered email address or phone number.
Payment Processing
Financial data is used exclusively to process your deposit and withdrawal requests via your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, or Mastercard). We share the minimum necessary data with our payment processing partners to complete each transaction. Transaction records are retained for accounting and regulatory compliance purposes.
Identity Verification & Fraud Prevention
KYC documents and technical data are used to verify that you are who you say you are, to detect and prevent fraudulent activity, and to ensure the platform is not being used for money laundering or other financial crimes. We may use automated tools to flag unusual account behaviour for manual review by our compliance team.
Responsible Gaming Monitoring
Gameplay and betting activity data is reviewed to identify patterns that may indicate problem gambling behaviour — such as rapid escalation in stakes, long uninterrupted play sessions, or frequent self-exclusion requests followed by re-registration attempts. This monitoring is conducted in the interest of player welfare and is a core part of pk9k's responsible gaming commitment.
Platform Improvement & Analytics
Aggregated, anonymised technical and gameplay data is used to analyse platform performance, identify popular games and features, and improve the overall user experience. This analysis does not identify you as an individual and does not involve sharing your personal data with third parties.
Legal & Regulatory Compliance
We process and retain personal data as required by applicable laws and regulations, including anti-money laundering (AML) obligations. We may be required to disclose data to competent authorities in response to lawful requests — for example, court orders or regulatory investigations.
Marketing communications: pk9k may send you promotional offers and bonus notifications by email or SMS if you have opted in to marketing communications during registration or within your account settings. You may opt out of marketing communications at any time by updating your preferences in your account or by contacting . Opting out of marketing will not affect transactional account communications.
Data Sharing & Disclosure
pk9k does not sell, rent, or trade your personal data to third-party organisations for their own commercial purposes. We share your data only in the limited circumstances described below, and only with parties who are contractually obligated to handle it securely and in accordance with this Privacy Policy.
Payment Service Providers
To process your deposits and withdrawals, we share the minimum necessary payment data with our integrated payment partners — including bKash, Nagad, Rocket, Upay, and our Visa/Mastercard payment processor. These providers act as data processors on our behalf and are not permitted to use your data for their own purposes beyond the specific transaction being processed.
Game Content Providers
When you launch a game supplied by a third-party studio — such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi — a session token and your account-level player ID may be passed to that provider's game server to initialise your game session and record the outcome. Game providers do not receive your name, address, payment details, or contact information. All game providers used by pk9k are contractually bound to our data security standards.
Identity Verification Services
To perform KYC checks, we may share identity data and document scans with specialist identity verification service providers. These providers verify the authenticity of the documents you submit and return a verification result to pk9k. Your documents are not retained by the verification provider beyond the period necessary to complete the check.
Fraud Detection & Security
We may share device identifiers, IP addresses, and behavioural signals with fraud prevention and cybersecurity service providers to detect and block account takeover attempts, payment fraud, and multi-accounting. These providers process data strictly for security purposes under our instruction.
Legal Disclosures
pk9k may disclose your personal data to law enforcement agencies, regulatory bodies, or other government authorities where required to do so by applicable law, a valid court order, or an official regulatory investigation. We will notify you of any such disclosure request where legally permitted to do so.
Data transfers outside Bangladesh: Some of our third-party service providers (particularly game studios and payment processors) may operate servers outside Bangladesh. Where data is transferred internationally, pk9k ensures that appropriate contractual safeguards are in place to protect your personal data to a standard equivalent to that required under applicable Bangladeshi data protection principles.
Cookies & Tracking
pk9k uses cookies and similar tracking technologies to operate the platform securely and efficiently. A cookie is a small text file placed on your device when you visit our website. The cookies we use fall into the following categories:
Strictly Necessary Cookies
These cookies are essential for the platform to function. They maintain your login session, remember your account preferences during a session, protect against cross-site request forgery (CSRF), and ensure that pages load correctly. You cannot opt out of strictly necessary cookies without disabling core platform functionality. These cookies expire when your browser session ends or within a short fixed period.
Analytics Cookies
pk9k uses first-party analytics tools to understand how players navigate the platform — which pages are visited most frequently, where users encounter difficulty, and how long sessions typically last. This data is aggregated and anonymised. It helps us improve the platform experience for all players. We do not use Google Analytics or other third-party analytics platforms that share data with advertising networks.
Security Cookies
Security cookies store a short-lived token that helps us distinguish genuine player sessions from automated bot traffic. These cookies are set per session, contain no personally identifiable information, and expire immediately when you close your browser.
Preference Cookies
If you customise display settings on the pk9k platform — such as game lobby filters or notification preferences — preference cookies remember your choices so they are applied automatically on your next visit. These cookies persist for up to 90 days.
| Cookie Type | Purpose | Duration | Opt-Out Available |
|---|---|---|---|
| Strictly Necessary | Session management, CSRF protection | Session / up to 24 hours | No (platform-critical) |
| Analytics | Platform usage analysis | Up to 13 months | Yes (browser settings) |
| Security | Bot detection, session integrity | Session | No (security-critical) |
| Preference | Storing display and game preferences | Up to 90 days | Yes (browser settings) |
You can manage cookie settings through your browser's built-in privacy controls. Please note that disabling certain cookies may affect the performance or availability of some pk9k features.
Data Retention
pk9k retains your personal data for as long as your account remains active and for a defined period thereafter, as required by applicable regulations or legitimate operational need. We do not retain personal data beyond the period necessary for the purposes for which it was collected.
Active Accounts
For as long as you hold an active pk9k account, we retain all data associated with that account — including registration data, transaction history, gameplay records, KYC documents, and support communications — to enable us to provide you with our services, resolve disputes, and comply with our legal obligations.
Closed Accounts
Following account closure — whether initiated by you or by pk9k — we retain your personal data for a minimum period of five (5) years. This retention period is required for anti-money laundering (AML) compliance, fraud investigation purposes, and to address any post-closure disputes or legal claims.
Transaction Records
All financial transaction records, including deposits, withdrawals, and bet settlement histories, are retained for a minimum of seven (7) years from the date of the transaction. This is consistent with standard financial record-keeping requirements.
Support Communications
Records of live chat and email support interactions are retained for three (3) years from the date of the final message in a conversation thread. This allows us to provide consistent support if a related issue recurs and to review service quality.
Data deletion requests: If you wish to request deletion of your personal data, you may do so by emailing . Please note that we may be required to retain certain categories of data beyond the requested deletion date where a legal obligation applies. We will inform you of any such obligation at the time of your request.
Data Security
pk9k takes the security of your personal data seriously. We implement a multi-layered technical and organisational security programme designed to protect your information against unauthorised access, accidental loss, destruction, alteration, or disclosure.
Encryption
All data transmitted between your device and pk9k servers is encrypted using TLS 1.2 or higher. Sensitive data stored in our databases — including password hashes and payment method identifiers — is encrypted at rest using industry-standard algorithms. Passwords are never stored in plain text.
Access Controls
Access to personal data held by pk9k is restricted on a strict need-to-know basis. Only authorised personnel with a legitimate operational role — such as account compliance, payment processing, and customer support — can access player data. All internal access is logged and subject to periodic review by our security team.
Intrusion Detection & Monitoring
pk9k operates continuous network monitoring and intrusion detection systems to identify and respond to potential security threats in real time. Suspicious activity — such as unusual login patterns, repeated failed authentication attempts, or anomalous data access — triggers automated alerts and manual investigation protocols.
Third-Party Security Standards
All third-party service providers who handle personal data on pk9k's behalf — including payment processors and identity verification services — are required to demonstrate compliance with recognised security standards (such as PCI-DSS for payment data) as a condition of their engagement with pk9k.
Breach Response
In the event of a data breach that poses a risk to your rights and freedoms, pk9k will notify affected players and relevant authorities as quickly as practicable. Our incident response plan sets out clear escalation paths and remediation steps to contain any breach and minimise its impact.
Protect your own account. No technical security measure can fully protect an account whose login credentials have been compromised. Use a unique, strong password for your pk9k account. Do not share your credentials with anyone. Enable any additional account security features offered in your account settings. If you suspect your account has been accessed without your authorisation, contact immediately.
Your Privacy Rights
As a pk9k player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, submit a written request to . We will respond to all valid requests within 30 days of receipt.
Right of Access
You have the right to request a copy of the personal data pk9k holds about you. We will provide this in a clear, readable format. The first such request is provided free of charge. For additional or manifestly excessive requests, a reasonable administrative fee may apply.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. Some data — such as your registered name and date of birth — may require identity verification before a correction is applied.
Right to Erasure
You may request that pk9k delete your personal data where it is no longer necessary for the purposes it was collected, where you withdraw consent (and no other legal basis applies), or where you object to processing and we have no overriding legitimate grounds to continue. Note that legal retention obligations (such as AML record-keeping) may limit our ability to fully erase all data immediately.
Right to Restrict Processing
In certain circumstances — for example, while a dispute about data accuracy is resolved — you may request that we restrict how we use your personal data. Where processing is restricted, we will continue to store your data but will not actively use it beyond the permitted scope.
Right to Data Portability
Where we process your data on the basis of your consent or to perform a contract with you, and that processing is carried out by automated means, you have the right to receive a structured, commonly used, machine-readable copy of your data for transfer to another provider.
Right to Object
You have the right to object to processing based on pk9k's legitimate interests — including profiling for responsible gaming monitoring purposes — where you believe your individual circumstances outweigh our grounds for processing. You also have an unconditional right to object to processing for direct marketing purposes at any time.
How to exercise your rights: Email with the subject line "Data Rights Request" and specify which right(s) you wish to exercise. Include your registered account username or email address so we can verify your identity before processing the request. We aim to respond within 30 days; complex requests may take up to 60 days, in which case we will notify you of the extended timeline.
Policy Updates & Contact
Updates to This Policy
pk9k may update this Privacy Policy from time to time to reflect changes in our data practices, applicable regulations, or the services we offer. When a material change is made — one that meaningfully affects how we collect, use, or share your personal data — we will notify you via the email address registered on your account and post a notice on the pk9k platform for a minimum of 7 days before the change takes effect.
The "Last updated" date at the top of this page indicates when the most recent revision was made. We encourage you to review this Privacy Policy periodically. Continued use of the pk9k platform after the effective date of any update constitutes your acceptance of the revised Policy.
Children's Privacy
pk9k is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has registered an account or provided us with personal data, we will close the account immediately, delete the associated data, and take appropriate action in accordance with our Terms & Conditions. If you believe a minor has registered on pk9k, please notify us immediately at so we can take prompt action.
Contact Us About Privacy
If you have any questions, concerns, or complaints about this Privacy Policy or the way pk9k handles your personal data, our support team is available around the clock to assist you. We take all privacy enquiries seriously and aim to provide a substantive response within 5 business days.
You may also submit a formal privacy complaint in writing. We will acknowledge receipt within 48 hours and provide a full written response within 14 days. If you are not satisfied with our response, you may escalate the matter through our complaints procedure as outlined in the pk9k Terms & Conditions.
Privacy contact: — available 24/7, Bangladesh Standard Time (UTC+6). Please use the subject line "Privacy Enquiry" for the fastest response. All privacy-related correspondence is handled by our dedicated compliance team.
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